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Find answers to common questions about our tech installation services. We aim to provide you with clear and helpful information.

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General questions:

This section covers general information about our business, including the services we offer, our location, operating hours, and how to contact us for further assistance.

Houston Tech Pro serves the Greater Houston area, including Houston, Katy, Sugar Land, The Woodlands, Pearland, Spring, Cypress, The Heights, and surrounding communities. We don't have a physical storefront—we come directly to your home or business for installations. Our technicians are located throughout the Houston metro area for fast response times.
We're available Monday through Friday from 8:00 AM to 8:00 PM, Saturdays from 9:00 AM to 6:00 PM, and Sundays from 10:00 AM to 5:00 PM. Same-day service is available for urgent installations during business hours. Emergency service for security systems and critical network issues is available 24/7—call us and we'll coordinate a technician as quickly as possible.
You can reach us in several ways: Call us at (713) XXX-XXXX during business hours, email us at info@houstontechpro.com, or fill out the contact form on our website. We respond to all inquiries within 1 hour during business hours and within 24 hours on weekends. For urgent service requests, calling is the fastest way to reach us.
Yes! We're building our reputation one satisfied customer at a time. You can find customer reviews on our Google Business profile and Yelp page. After every installation, we ask customers to share their experience. We maintain a 4.8+ star rating and take pride in the feedback we receive. Check our website homepage for recent testimonials from Houston customers.
Absolutely. We offer a 100% satisfaction guarantee on all installations. If you're not completely satisfied with our work, we'll redo it for free or provide a full refund within 7 days—no hassle, no questions asked. Additionally, our labor comes with a 90-day warranty, and equipment warranties are provided by manufacturers according to their terms.

Service details:

Learn more about our installation services, pricing structure, equipment compatibility, and what's included in every project.

We specialize in four main service categories: Smart Home Installation & Setup (thermostats, lighting, locks, voice assistants), Security System Installation (cameras, doorbells, access control), Low-Voltage Wiring & Cabling (Ethernet, HDMI, speaker wire, structured cabling), and Network & Connectivity Solutions (mesh Wi-Fi, routers, business networks). We serve both residential and commercial customers throughout Houston.

Pricing varies by project scope. Single device installations (like a smart thermostat or doorbell camera) typically range from $150-$350. Multi-device projects (such as a 4-camera security system or whole-home mesh Wi-Fi) range from $500-$2,000. Complete installations (like whole-home automation or commercial network infrastructure) are quoted based on your specific needs. We provide upfront, transparent quotes before any work begins—no hidden fees.

Either way works! Most customers purchase their own equipment from Amazon, Best Buy, or local retailers, and we handle the professional installation. If you prefer, we can source equipment for you at competitive pricing—we don't mark up equipment significantly. We'll guide you on what to buy based on your needs and budget, and we work with all major brands.

We're brand-agnostic and work with all major smart home, security, and network brands including: Nest, Ecobee, Honeywell, Ring, Arlo, Nest Cam, August, Yale, Schlage, Philips Hue, LIFX, Alexa, Google Home, Eero, Google Wifi, Orbi, Ubiquiti, TP-Link, and many more. If you already own devices, we can integrate them. If you need recommendations, we'll guide you to the best solution for your needs.

Yes. All labor is covered by our 90-day warranty. If you experience any issues with our installation within 90 days, we'll come back and fix it at no charge. Equipment warranties are provided by the manufacturer—typically 1-2 years depending on the brand. We'll help you register products and assist with warranty claims if needed.

Absolutely. We can troubleshoot, repair, or expand existing smart home, security, or network systems. Whether your devices aren't connecting, you need additional cameras added, or you want to integrate new devices into your existing setup, we can help. We'll assess your current system and provide recommendations for improvements or fixes.

Procedures:

Understand our installation process, from scheduling to completion, including what to expect during your appointment and how we ensure quality work.

Scheduling is easy: Fill out our online quote form, call us at (713) XXX-XXXX, or send an email to info@houstontechpro.com. Tell us what you need installed, where you're located, and your preferred timing. We'll provide an upfront quote and offer available appointment times—usually within 24-48 hours. Same-day service is available for urgent installations.

Installation time varies by project: Single devices (thermostat, doorbell, lock) take 1-2 hours. Multi-device projects (4-camera system, mesh Wi-Fi setup) take 2-4 hours. Complex installations (whole-home automation, commercial networks, extensive wiring) can take 4-8 hours or may require multiple visits. We'll give you an accurate time estimate with your quote so you can plan accordingly.
Our licensed technician will arrive within the scheduled time window, introduce themselves, and review the project scope with you. They'll explain the installation process, answer any questions, and get your approval before starting. During installation, they'll work efficiently and keep the work area clean. After completing the work, they'll test everything, train you on how to use your new devices, and answer any questions. We don't leave until you're comfortable with everything.
Yes, someone 18 or older must be present during the entire installation. Our technician will need to access areas of your property, confirm device placement, and train you on how to use the installed systems. If you can't be present, you can authorize another adult (family member, property manager, etc.) to be there on your behalf.
To prepare for your installation: Ensure clear access to installation areas (remove furniture if needed for wall mounting or wiring). Secure pets in a separate room for their safety and our technician's. If you purchased equipment, have it unboxed and ready. Make sure your Wi-Fi network is working (if applicable). Have your smartphone handy if we're setting up mobile apps. That's it—we'll handle the rest!
Yes. You can cancel or reschedule up to 24 hours before your appointment with no penalty. Just call us or send an email. If you cancel within 24 hours of the scheduled time, a $75 service call fee may apply to cover technician scheduling costs. No-shows will be charged the full service call fee. We understand plans change—just let us know as soon as possible.
Contact us immediately at (713) XXX-XXXX or info@houstontechpro.com. We'll troubleshoot over the phone first—many issues can be resolved quickly. If we need to send a technician back, we'll schedule a visit at no charge if the issue is related to our installation (within 90-day warranty). If the issue is equipment-related, we'll help you work with the manufacturer's warranty. Your satisfaction is our priority—we'll make it right.
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